SOURMI STUDIO

Refund and Returns Policy

At Sourmi Studio, we are committed to providing exceptional photography services and ensuring a smooth experience for our clients. Please read our Refund and Returns Policy carefully before booking our services.

1. Booking & Cancellation Policy

  • A non-refundable advance payment is required to confirm your booking. This amount secures your date and covers initial preparations.
  • If you need to reschedule, we will accommodate your request based on availability. Rescheduling must be requested at least 72 hours before the scheduled shoot.
  • In case of cancellation, the advance payment will not be refunded but can be adjusted for future bookings within 3 months from the original booking date.

2. Refund Policy

  • No Refunds for Completed Services: Once a photoshoot has been conducted, no refunds will be provided for dissatisfaction with the final results. However, we offer one round of minor revisions to edited photos based on your feedback.
  • Technical Issues or Studio Errors: In the rare event of technical failures, such as loss of data or issues on our end, we will either reschedule the shoot or provide a partial refund at our discretion.

3. Returns & Replacements for Printed Products

  • Printed Albums & Frames: If you receive a damaged or defective printed album, frame, or any physical product, you must notify us within 48 hours of delivery.
  • We will replace the damaged product free of cost, but no refunds will be issued.
  • Customized products (such as albums with personalized text or edited images) cannot be returned or refunded once approved and printed.

4. Digital Product Policy

  • Raw images and videos are provided as per package inclusions and cannot be exchanged or returned.
  • Once edited photos/videos are delivered, additional editing requests may incur extra charges.

5. Late or Missing Refunds (If Applicable)

  • If a refund is approved, it will be processed within 7-10 business days to the original payment method. If you haven’t received it, please check with your bank before contacting us.

6. Contact Us

If you have any questions about our Refund and Returns Policy, feel free to reach out:

📩 Email: studiosourmi@gmail.com
📞 Call: +91 966 555 3113
💬 WhatsApp: 9767400413

Thank you for choosing Sourmi Studio! We value your trust and look forward to capturing your special moments. 📸✨